Features

Predictive Dialer

Anticipating the number of free agents and the drop rate, the average ring and talk time, this dialer speeds up and slows down the dialing rate to maximise the agent talk time and minimises drop rate. Works best for large campaigns with more than 6 agents.

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Power dialer

An automated dialer for teams that don't need to be rushed. This dialer skips over no answer, busy and answering machine. If you have large number of contacts to reach, you can set the dialing rate as X:1. Contacts are dialed based on the set dialing rate.

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Preview Dialer

Give the agent time to research the contact before dialing. They can choose who to call and when to call them. The agent can preview contact information and then call them when ready. Notes can be stored for every call.

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Reports and Analytics

Reports and Analytics

Get detailed reports and analytics for every call and SMS you make. Track and monitor calls made by agents.

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